• the legal guarantee of conformity applies independently of any commercial guarantee that may be granted.
• The product under warranty will be, at the manufacturer's discretion, exchanged or repaired.
• The Buyer may decide to implement the guarantee against hidden defects of the item sold within the meaning of Article 1641 of the Civil Code. In this case, he may choose between the cancellation of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.
• Any warranty is excluded in the event of misuse, negligence or lack of maintenance on the part of the Buyer, as in the event of normal wear and tear of the goods, accident or force majeure and CYKL's warranty is limited to the replacement or reimbursement of non-compliant or defective products.

• replacement of consumables,
• abnormal and non-compliant use of the products,
• damages specifically mentioned in the product sheets,
• defects and their consequences due to the intervention of the Buyer or a third party, such as defects resulting from materials that you have supplied or added. (For example, if you put a non-compliant battery in your GPS).
• defects and their consequences linked to use not in accordance with the use for which the product is intended (professional use, collective use, etc.)
• if you could not have been unaware of the defect at the time of purchase. (For example, if the seller informed you about it).

WITHDRAWAL PERIOD – Limited for PERSONALIZED AND CUSTOM-MADE products
Pursuant to Article L.221-28 of the Consumer Code, you have a period of fourteen (14) days from receipt of the product(s) to exercise your right of withdrawal without having to provide a reason for your decision.
Any product that is incomplete or damaged following handling other than that necessary to establish its nature, characteristics and proper functioning will not be refunded.
CYKL Bicycles will reimburse you for all sums paid, including delivery costs, no later than fourteen (14) days from the date on which you received the Product(s) sent via the payment method used when placing the order, unless you agree to use another payment method.
However, in accordance with article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for:

• The supply of goods made to the consumer's specifications or clearly personalized, such as Products in the CUSTOMIZED and PERSONALIZED category.
• The supply of goods that are likely to deteriorate or expire rapidly, such as, but not limited to, carbon components, which are fragile in nature. Thus, carbon handlebars and forks cannot be returned once fitted and used.
• The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.

Therefore, the Buyer is particularly informed that no returns on the basis of L.221-28 of the Consumer Code may be made on PERSONALIZED AND CUSTOM-MADE Products, as described above.

5.2 Reimbursement period and terms
Exercising the right of withdrawal will result in a refund made by the means used by the Buyer when paying for the order, with the exception of “cash on delivery” payments which will be subject to a refund by bank transfer once the Buyer has provided CYKL with their bank details (IBAN and BIC).
The refund will be made no later than fourteen (14) days from the date on which CYKL was informed of the Buyer's decision to withdraw.

Refund Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Delays or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Then contact your bank.

There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at contact@cykl.store.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Payment and Financing Options at CYKL Store

Choose Flexibility and Security

We understand the importance of flexibility and security in your transactions. That's why we offer a diverse range of payment options to meet your specific needs.

Bank Check

Choose to pay by check and rest easy knowing your order will be shipped as soon as your bike is ready. We also offer a three-installment payment option, subject to bank approval.

Bank Transfer

Bank transfer is another fast and secure method. Upon request, we will provide you with our bank details to facilitate the transaction. Your order will be validated upon receipt of the transfer.

Credit or Debit Card

Pay easily with your Visa or Mastercard. All transactions are secured with SSL encryption, ensuring the confidentiality of your data.

PayPal and PayPal 4x

PayPal gives you the freedom to pay however you want, with enhanced security. You can also choose to pay in four installments through PayPal for added flexibility.

Financing with Splitit and Oney

If you'd like to spread out your payments, we partner with Splitit and Oney to offer 0% interest financing plans. These options are available for specific amounts and are subject to approval.

Our Commitment to Your Safety

We take every necessary step to ensure the security of your transactions. If you have any questions or concerns, our team is always here to help.