Articles 217-4 to 217-7 of the Consumer Code: 2 years.
When implementing the legal guarantee of conformity, the Buyer:
- the legal guarantee of conformity applies independently of any commercial guarantee that may be granted.
- The product under warranty will be, at the manufacturer's discretion, exchanged or repaired.
- The Buyer may decide to implement the guarantee against hidden defects of the item sold within the meaning of Article 1641 of the Civil Code. In this case, he may choose between the cancellation of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.
- Any warranty is excluded in the event of misuse, negligence or lack of maintenance on the part of the Buyer, as in the event of normal wear and tear of the goods, accident or force majeure and CYKL's warranty is limited to the replacement or reimbursement of non-compliant or defective products.
- replacement of consumables,
- abnormal and non-compliant use of the products,
- damages specifically mentioned in the product sheets,
- defects and their consequences due to the intervention of the Buyer or a third party, such as defects resulting from materials that you have supplied or added. (For example, if you put a non-compliant battery in your GPS).
- defects and their consequences linked to use not in accordance with the use for which the product is intended (professional use, collective use, etc.)
- if you could not have been unaware of the defect at the time of purchase. (For example, if the seller informed you about it).
In this regard, the Buyer is invited to consult the Warranty sheet in Appendix 1, detailing in particular the cases of exclusion by type of product.
6.2 Manufacturer's warranties
The extent of manufacturer warranties varies depending on the Products and brands concerned and are available on the product sheets on the Site.
Any warranty is excluded in the event of misuse, negligence or lack of maintenance on the part of the Buyer, as in the event of normal wear and tear of the goods, accident or force majeure.
In the event that the instructions are not delivered with the Product, and upon simple request from the Buyer, CYKL will send them the instructions or a link allowing access to them.
The Product under warranty will, at the manufacturer's option, be exchanged or repaired.
6.3 Implementation
For any claim, the Buyer must provide CYKL with their contact details, the Product references and any information needed to support the claim. In this context, CYKL may also ask the Buyer to provide the necessary photographs and explanations to expedite the processing of their claim.
For the speed and efficiency of processing complaints, a return number will be assigned.
In the event of a Product being returned without prior allocation of a return number, CYKL cannot guarantee rapid processing of the claim.
The Product must be returned in its original condition and, if possible, in its original packaging, even if partially altered, with all its possible accessories, and accompanied by any additional elements allowing rapid processing of the claim. In the event of depreciation of the Product resulting from handling other than that necessary to establish its nature, characteristics and proper functioning, CYKL reserves the right to express any reservations regarding the claim.
