0
0

FAQs

Where to buy a CYKL bike?

You can buy a CYKL bike

  • Directly on our website
  • In our showroom in Montpellier
  • At our partner resellers


All our partners apply the same prices as those offered directly. This guarantees a fair price for everyone , while allowing you to benefit from a local service.

Does your favorite store not carry our brand? Ask them to contact us and we'll be happy to collaborate with them.

What does CYKL offer?

CYKL designs and assembles high-end titanium bicycles , available in:

  • Customizable complete bikes (gravel, road, mountain bike, utility)
  • Frame kits for free mounting
  • Compatible components and accessories at competitive prices

All models can be personalized at no extra cost , whether via the online configurator, by telephone with our team or directly at one of our authorized partner resellers .

What is the warranty policy?

All titanium frames and components are guaranteed for life .
Carbon parts are guaranteed for five years. Non-CYKL components benefit from the manufacturer's own warranty.

How long is the frame guaranteed for?

All CYKL titanium frames come with a lifetime warranty. You're investing in a bike built to last.

Can I customize the editing?

Absolutely. Each bike is built to order, according to your desires, your needs, your terrain, and of course, your budget.

What you can customize:

  • Complete configuration, thanks to our online configurator, a call with our teams, or a visit to our showroom. Each component is selected to work in perfect synergy with the frame, geometry, and your riding style. No compromises, no mismatched parts.

  • The design is also customizable: opt for anodization and/or custom laser engraving for a unique finish, sober or bold, but always elegant.

  • Transmission, wheels, cockpit, seat post, tires: you choose, we advise.

    You leave with YOUR bike. Designed for you, and thought out to ride exactly the way you like.

Does CYKL offer payment in installments?

Yes, we offer payment in installments with PayPal for amounts under a certain amount. We offer fee-free payment in installments via bank transfer , making the purchase of a high-end bike affordable.

Can I track my order?

Yes, an online customer area allows you to track the status of orders, deliveries, manage your personal information and find your history.

How long will it take to get my bike?

What's the point of buying a bike if you're only going to use it in eight months or next year? Our average delivery time is 5-8 weeks. All our bikes and peripherals are in stock year-round. Even so, we have to take into account the uncertainties of our suppliers and carriers for the rest of the components that aren't our brand.

What if I have a technical question or doubt before purchasing?

Got a technical question? Do you have any configuration concerns? That's what we're here for.
 At CYKL, support is part of the experience—before, during, and after the purchase.

There are several options available to you:

  • Chat live with our team via chat, phone, or email. Our specialists will answer your questions accurately and without jargon.
  • Need to see, touch, or try something new? Come see us in our showroom in Montpellier: we'll welcome you, advise you, and let you try something new.

Not in the area? No worries: check out our map of partner resellers who are here to help you throughout France.

CYKL Delivery: Your Bike Delivered with Complete Peace of Mind

Careful Preparation of Your Bike

Every CYKL bike is meticulously assembled and adjusted before shipping. You'll only need to attach a few simple components like the front wheel and handlebars to be ready to ride.

Easy assembly

We provide you with all the necessary instructions for quick and easy assembly, allowing you to enjoy your bike in no time.

Stock

We strive to maintain a constant stock of all our frames and peripherals. We try to anticipate demand, but occasionally a restocking may extend delivery times slightly.

If you have scheduling constraints, contact us for a specific answer on a specific product.

Fast and Reliable Delivery

We use an integrated logistics service and a warehouse located in Montpellier to ensure fast and reliable delivery. You can track the status of your order in real time via your customer account.

Trusted Carriers

Our delivery partners have been carefully selected for their reliability and professionalism, ensuring your bike arrives in perfect condition.

Delivery Options and Times

Delivery time varies depending on the type of product ordered.

  • Bikes 6-8 weeks
  • Frame kits 6-8 weeks
  • Peripherals, forks, stems, handlebars 2 to 5 days
  • Wheels 15-20 days.

We strive to be responsive, however. We are subject to the vagaries of factors beyond our control, such as certain calendar periods (holiday periods, Chinese New Year), supplier delays, or geopolitical or (geoclimatic) events. If you have any questions, please do not hesitate to call or send us a message.

Delivery Cost

Shipping costs are calculated based on several factors, including the destination and package size. We also offer the option to pick up your bike directly from our showroom at no additional cost.

Tips for Successful Delivery

A valid phone number is essential to coordinate delivery. The carrier will contact you to schedule a meeting, ensuring smooth delivery.

Precautions to Take

Before shipping, we will provide you with detailed instructions on how to receive your order, including steps to follow and precautions to take.

Country Bike Frame Kit Package Postal Tracking
Metropolitan France / Monaco 90.00 € 60.00 € 8.90 € 5.90 €
Corsica 150.00 € 80.00 € 12.00 € 7.00 €
Reunion Island 170.00 € 80.00 € 50.00 € 10.00 €
Benelux 90.00 € 55.00 € 15.00 € 8.00 €
Other CEE 100.00 € 80.00 € 23.00 € 15.00 €
United Kingdom (excluding islands) 150.00 € 80.00 € 20.00 € 15.00 €
Switzerland (HT) 190.00 € 90.00 € 20.00 € 15.00 €
Other overseas departments Contact our customer service
LEGAL GUARANTEE
Articles 217-4 to 217-7 of the Consumer Code: 2 years.
When implementing the legal guarantee of conformity, the Buyer:
  • the legal guarantee of conformity applies independently of any commercial guarantee that may be granted.
  • The product under warranty will be, at the manufacturer's discretion, exchanged or repaired.
  • The Buyer may decide to implement the guarantee against hidden defects of the item sold within the meaning of Article 1641 of the Civil Code. In this case, he may choose between the cancellation of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.
  • Any warranty is excluded in the event of misuse, negligence or lack of maintenance on the part of the Buyer, as in the event of normal wear and tear of the goods, accident or force majeure and CYKL's warranty is limited to the replacement or reimbursement of non-compliant or defective products.
In any event, the guarantees do not cover:
  • replacement of consumables,
  • abnormal and non-compliant use of the products,
  • damages specifically mentioned in the product sheets,
  • defects and their consequences due to the intervention of the Buyer or a third party, such as defects resulting from materials that you have supplied or added. (For example, if you put a non-compliant battery in your GPS).
  • defects and their consequences linked to use not in accordance with the use for which the product is intended (professional use, collective use, etc.)
  • if you could not have been unaware of the defect at the time of purchase. (For example, if the seller informed you about it).

In this regard, the Buyer is invited to consult the Warranty sheet in Appendix 1, detailing in particular the cases of exclusion by type of product.
6.2 Manufacturer's warranties
The extent of manufacturer warranties varies depending on the Products and brands concerned and are available on the product sheets on the Site.
Any warranty is excluded in the event of misuse, negligence or lack of maintenance on the part of the Buyer, as in the event of normal wear and tear of the goods, accident or force majeure.
In the event that the instructions are not delivered with the Product, and upon simple request from the Buyer, CYKL will send them the instructions or a link allowing access to them.
The Product under warranty will, at the manufacturer's option, be exchanged or repaired.
6.3 Implementation
For any claim, the Buyer must provide CYKL with their contact details, the Product references and any information needed to support the claim. In this context, CYKL may also ask the Buyer to provide the necessary photographs and explanations to expedite the processing of their claim.
For the speed and efficiency of processing complaints, a return number will be assigned.
In the event of a Product being returned without prior allocation of a return number, CYKL cannot guarantee rapid processing of the claim.
The Product must be returned in its original condition and, if possible, in its original packaging, even if partially altered, with all its possible accessories, and accompanied by any additional elements allowing rapid processing of the claim. In the event of depreciation of the Product resulting from handling other than that necessary to establish its nature, characteristics and proper functioning, CYKL reserves the right to express any reservations regarding the claim.

WITHDRAWAL PERIOD – Limited for PERSONALIZED AND CUSTOM-MADE products
Pursuant to Article L.221-28 of the Consumer Code, you have a period of fourteen (14) days from receipt of the product(s) to exercise your right of withdrawal without having to provide a reason for your decision.
Any product that is incomplete or damaged following handling other than that necessary to establish its nature, characteristics and proper functioning will not be refunded.
CYKL Bicycles will reimburse you for all sums paid, including delivery costs, no later than fourteen (14) days from the date on which you received the Product(s) sent via the payment method used when placing the order, unless you agree to use another payment method.
However, in accordance with article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for:

  • The supply of goods made to the consumer's specifications or clearly personalized, such as Products in the CUSTOMIZED and PERSONALIZED category.
  • The supply of goods that are likely to deteriorate or expire rapidly, such as, but not limited to, carbon components, which are fragile in nature. Thus, carbon handlebars and forks cannot be returned once fitted and used.
  • The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.

Therefore, the Buyer is particularly informed that no returns on the basis of L.221-28 of the Consumer Code may be made on PERSONALIZED AND CUSTOM-MADE Products, as described above.


5.2 Reimbursement period and terms
Exercising the right of withdrawal will result in a refund made by the means used by the Buyer when paying for the order, with the exception of “cash on delivery” payments which will be subject to a refund by bank transfer once the Buyer has provided CYKL with their bank details (IBAN and BIC).
The refund will be made no later than fourteen (14) days from the date on which CYKL was informed of the Buyer's decision to withdraw.

Refund Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Delays or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Then contact your bank.

There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at contact@cykl.store.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Legal

Customer Service

About

Our bikes

Copyright © 2025,  CYKL.STORE

All rights reserved.

Powered by Shopify