WITHDRAWAL PERIOD – Limited for PERSONALIZED AND CUSTOM-MADE products
Pursuant to Article L.221-28 of the Consumer Code, you have a period of fourteen (14) days from receipt of the product(s) to exercise your right of withdrawal without having to provide a reason for your decision.
Any product that is incomplete or damaged following handling other than that necessary to establish its nature, characteristics and proper functioning will not be refunded.
CYKL Bicycles will reimburse you for all sums paid, including delivery costs, no later than fourteen (14) days from the date on which you received the Product(s) sent via the payment method used when placing the order, unless you agree to use another payment method.
However, in accordance with article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for:

• The supply of goods made to the consumer's specifications or clearly personalized, such as Products in the CUSTOMIZED and PERSONALIZED category.
• The supply of goods that are likely to deteriorate or expire rapidly, such as, but not limited to, carbon components, which are fragile in nature. Thus, carbon handlebars and forks cannot be returned once fitted and used.
• The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.

Therefore, the Buyer is particularly informed that no returns on the basis of L.221-28 of the Consumer Code may be made on PERSONALIZED AND CUSTOM-MADE Products, as described above.

5.2 Reimbursement period and terms
Exercising the right of withdrawal will result in a refund made by the means used by the Buyer when paying for the order, with the exception of “cash on delivery” payments which will be subject to a refund by bank transfer once the Buyer has provided CYKL with their bank details (IBAN and BIC).
The refund will be made no later than fourteen (14) days from the date on which CYKL was informed of the Buyer's decision to withdraw.

Refund Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Delays or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Then contact your bank.

There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at contact@cykl.store.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.